Refund policy
Refund Policy
At Woodwork2Go, we strive to ensure you are completely satisfied with your purchase. If for any reason you are not happy with your item, you can return it under the following conditions:
Eligibility for Returns
- Timeframe: Items must be returned within 30 days of the purchase date.
- Condition: Items must be in a saleable condition, unused, and in their original packaging.
Non-Returnable Items
- Custom-made items are not eligible for return.
Return Process
- Contact Us: Before returning an item, you must contact us via email at info@woodwork2go.co.uk with the reason for return and your order number.
- Approval: Once your return is approved, we will provide you with further instructions.
- Return Shipping: You are responsible for the cost of return shipping, unless the item is defective.
Defective Items
- If you receive a defective item, please email us at info@woodwork2go.co.uk with your order number and photos of the defect.
- For defective items, we will cover the return shipping costs.
Refund Methods
- Refunds will be issued to the original payment method or as store credit, based on your preference.
Processing Time
- Returns will be processed within 5 working days of receiving the returned item.
Contact Information
For any questions or concerns regarding our return policy, please contact us at info@woodwork2go.co.uk.
We reserve the right to update this policy at any time. Changes will be posted on our website, and you will be notified via email if you have an active return request.