Shipping policy

Shipping Policy

Introduction At Woodwork2Go, we aim to provide reliable and timely delivery of your orders. This shipping policy outlines our shipping methods, costs, and procedures. If you have any questions, please contact us at info@woodwork2go.co.uk.

Processing Time All items are typically crafted within 5 to 10 working days. However, processing times may extend during busier periods, such as Christmas. An estimated shipping date will be provided at checkout. You will receive a notification once your order has been shipped.

Shipping Methods All items are shipped using UPS's Standard delivery service, which typically takes 1 to 3 working days.

Shipping Costs Shipping costs are calculated at checkout. Free shipping is available, except for Northern Ireland.

Delivery Timeframes Delivery times are estimates and start from the date of shipping, not the date of order. Delays might occur due to factors beyond our control, such as weather or holiday periods.

Shipping Destinations We currently ship to addresses within the United Kingdom only.

Order Tracking You will receive a shipping confirmation email with a tracking number once your order has shipped. You can track your order through the carrier’s website.

Undeliverable Packages If a package is returned to us as undeliverable, we will contact you to arrange reshipment. Additional shipping charges may apply.

Lost or Damaged Items If your shipment is lost or arrives damaged, please contact us immediately at info@woodwork2go.co.uk with your order number and photos of the damage (if applicable). We will work with the carrier to resolve the issue.

Changes to Orders To request a change to your order, such as a shipping address update, please contact us as soon as possible at info@woodwork2go.co.uk. Once an order has been processed, we may not be able to make changes.

Contact Information For any shipping-related questions or concerns, please contact us at info@woodwork2go.co.uk.